2nd International Conference on Computational Research and Data Analytics (ICCRDA 2025)

Abstract

The integration of Artificial Intelligence (AI) into e- governance can revolutionize the way the government interacts with the citizens. This paper aims to analyze the impact of AI powered e-government services on user acceptability for these online services of the government. The study is based on a self-constructed Questionnaire which consists of statements on User Acceptance of e-government services and responses have been collected from those who are availing these services. The present study is undertaken in India and to be more precise in the five districts (Jaipur , Jodhpur , Alwar ,Nagaur and Udaipur ) of Rajasthan. The sampling technique being used is Stratified Random Sampling. The analysis depicted that Logistic Regression is the most suitable model for predicting user acceptance, providing better overall accuracy and a more balanced classification performance compared to the other models evaluated. The current literature is flooded with various articles and based on the findings of the Logistic Regression Model . The model illustrates better accuracy for predicting user acceptance for e- government services that will influence the role of artificial intelligence in egovernance. Current research contributes in finding the role of AI in enhancing the efficiency and transparency of e-government services and the impact of AI powered e-government services on user acceptance which will further lead to digital transformation